Scheduling controls when and how cards appear on your Fan Engagement Platform. Every card you create has scheduling options that determine its visibility — either based on a fixed date and time, or tied to your organization’s events.
There are two layers to scheduling: Primary Card Scheduling and Event-Specific Card Scheduling.
Primary Card Scheduling
Primary cards are cards that are not tied to any specific event. When creating or editing a primary card, navigate to the Schedule tab within the card editor. Here you will find a How to Show Card dropdown with three options:
Always The card will always be visible on your platform regardless of any events.
Specific Date & Time The card will only appear between a defined start and end date and time. You will be prompted to enter:
- Start date & time
- End date & time
All dates and times are based on the timezone set in your Organization Profile.
| Option | Description |
|---|
| All Events | The card appears for every scheduled event |
| Home Games | The card appears for home games only |
| Away Games | The card appears for away games only |
| Outside of Events | The card appears only when no events are taking place |
| Option | Description |
|---|
| Entire Event Days | The card appears for the entire day of each applicable event |
| Relative to Event Time | The card appears based on a custom offset from the event’s start or end time — for example, 2 hours before the event starts, or 30 minutes after the event ends |
The Outside of Events option does not have a When dropdown; the card simply appears whenever no events are scheduled, based on event start and end times.
Event-Specific Card Scheduling
Event-specific cards are cards tied to a particular event. To create or manage event-specific cards, you must first select an event from the Select Event dropdown at the top of the Platform Editor.
Selecting an Event When no event is selected, a blue banner at the top of the Platform Editor indicates you are editing your primary cards. Once you select an event from the dropdown, the banner turns orange and reads: “Changes only affect the selected event.”
All events your organization has ever scheduled (past and future) are available in this dropdown.
Exiting the Event Editor When you are done making event-specific edits, click Exit Event Editor in the top right of the orange banner to return to your primary card view.
Don’t forget to exit the Event Editor when you’re done. Any primary card edits made while an event is selected will override that card’s normal behavior for the selected event only, reverting back to normal once the event is over.
| Option | Description |
|---|
| Entire Event Days | The card appears for the entire day of the selected event |
| Relative to Event Time | The card appears based on a custom offset from the event’s start or end time |
